FAQ

Frequently Asked Questions

Hopefully these questions will answer any you may have. Please don't hesitate to contact me if they don't!

What kind of face paints do you use?

We use only the highest quality, non toxic, professional face paints. These are water based, come off easily with baby wipes or soap and water and are suitable for sensitive skin. We use a combination of Tag, Kryolan, Wolfe Brothers, Diamond FX and Mehron face paint; these are imported from the U.S.A and are FDA approved.

Do you have hygiene measures in place?

We carry hand sanitizer to regularly clean our hands and are happy to wear a mask if required. For Face Painting we use one sponge per child and a special cup washing system for our brushes to ensure they are clean for each child.
We also thoroughly clean all of our equipment at the end of the day.

We are unable to paint a child with a skin infection, open wound etc and cannot paint children who show cold/flu like symptoms, especially under the restrictions with COVID-19.
We will try to offer an alternate option for the child such as painting a design on the cheek, hand or arm where possible.

How many children can you face paint in an hour?

We can paint approximately 10 full face designs in one hour or approximately 15 cheek designs per hour.

Can you do individual Face Painting for a special occasion?

Absolutely! We've done Kiss for a Kindy Rock Star Day, Lady Gaga lighting bolts for concert goers and Sugar Skull painted masks and animal faces for work parties and fundraising events! If you are wanting individual face painting for a fancy dress or similar event, this is something we'd love to do! We are open to discussing any ideas you may have and we will offer ideas of our own as well. Contact Nicole to discuss your requirements and she'll work out a special quote for you.

Do you have a minimum time you need to be booked for?

We prefer a minimum booking time of an hour and a half.
*However we can try our best to accommodate one hour parties and events if you have a small number of children attending.

What areas do you travel to?
We travel Auckland-wide to wherever you are having your event.
In some cases a travel fee may be required; this can be confirmed at the time of your enquiry.

Do you travel outside of Auckland?

We are definitely open to discussing events located outside of Auckland. These will incur a travel fee and may require an extended minimum time.
We would love to discuss this possibility and extend Imaginaire out to you if we can!

Does it cost extra for you to come in costume? What costumes do you have?

We are about total entertainment and we love to dress up to help bring an extra magic to your occasion.
Our standard outfit is a bright coloured apron and Imaginaire Tshirt.
However on request, we can come as a Fairy to bring a special touch to your event*.
If there's a specific character costume you'd like one of our entertainers to wear and you're happy to cover the cost of costume hireage, we can also look into arranging costume hire for your party/event. *
* Additional Cost may apply and is dependent on availability

How far in advance do I need to book?

Booking in advance is always best so we can offer you your preferred day and time.

November and December is our busy season and our availability for these months fill up very quickly so we recommend you to book in September/October or earlier if possible. Please note though that over this period and through out the year we will always try our very best to take last minute bookings too so don't hesitate to get in touch with us at any stage.

Do you require a deposit?

For November and December bookings we usually require a deposit on confirmation of your booking.
We will let you know whether this is required or not.
We generally require full payment paid at least 10 days prior to the event date and on confirmation of your booking we will send you a booking invoice with all payment details.

What do you need me to provide?

We will bring everything we need, including all equipment, tables and chairs.
All we need is a small space with cover from the elements (rain, sun).
If we are providing theme entertainment please try your best to place us in a space away from any possible distractions for the children and loud conversations, just while we're doing our theme character entertainment. This will just help us to ensure we can provide an engaging and interactive experience for the children; where they are able to hear us and join in to the best of their abilities.

What is your cancellation policy?

We understand that sometimes, even with the best of intentions, the best laid plans go awry. However from the time that you confirm your booking, an entertainer is held exclusively for you. This means that, should someone else want to book us for the time your event/party is on, we may not be able to cater for that person. We ask you to please understand that should you cancel your event/party, you may be charged a cancellation fee. In cases of postponement please contact us as soon as you realise there may be a problem and we’ll do our very best to assist you and book you another more suitable date.

How do you accept payment?

We accept payment via bank deposit/internet banking prior to the event date or in some cases by cash on the day of the event.
This will be confirmed at the time of booking.